1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

• Full Name
• Email Address
• Phone Number
• Shipping Address
• Billing Address
• Payment Information (processed securely through payment gateways)
• Order History

Non-Personal Information

We may automatically collect certain information, including:

• Browser type
• Device information
• IP address
• Website usage data
• Pages visited
• Time spent on the website

This information helps us improve website performance and user experience.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and services
• Provide customer support
• Send order confirmations and shipping updates
• Respond to inquiries and requests
• Improve our products and website experience
• Prevent fraud and unauthorized transactions
• Comply with legal obligations
• Send promotional communications (only where permitted)

3. Payment Security

Crait does not store your complete debit card, credit card, UPI, or banking information.

Payments are processed through secure third-party payment service providers that comply with applicable security standards.

4. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember user preferences
• Improve website functionality
• Analyze website traffic
• Enhance customer experience

You may choose to disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted service providers only when necessary for:

• Order fulfillment
• Payment processing
• Shipping and delivery
• Website maintenance
• Marketing and communication services

These service providers are required to maintain the confidentiality and security of your information.

6. Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Meet legal and regulatory requirements
• Resolve disputes
• Enforce our agreements

Once information is no longer required, it is securely deleted or anonymized.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information against unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

8. Marketing Communications

If you subscribe to our newsletter or promotional updates, we may send information regarding:

• New product launches
• Special offers
• Discounts
• Recipes and baking tips
• Brand updates

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of personal data
• Withdraw consent for marketing communications
• Request information about how your data is processed

To exercise these rights, please contact us using the details provided below.

10. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices, content, or policies of third-party websites. Users are encouraged to review the privacy policies of those websites independently.

11. Changes to This Privacy Policy

Crait reserves the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page along with the updated effective date. Continued use of the website after such changes constitutes acceptance of the revised policy.